Service Manager - 11934 - Driver Job List

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Company Name Amerigas
Location Concord, New Hampshire
Date Posted March 9, 2018
Category Non-Driving Jobs
Job Type Transportation Support


Summary (Purpose): 


Service Technician's day-to-day activities and performance.  Works with the District Manager to establish
installation and refurbishment benchmarks/objectives.  Works closely with District Manager and
Distribution Manager as needed to assure that employees are allocated to
appropriate activities as needed. 
Interviews, hires, and trains employees. 
Appraises employee performance, disciplines employees, addresses
complaints and resolves problems as needed. Establishes a high standard that
requires top quality service to customers such that the service differentiates
us from our competition in the marketplace. 
Must be able to collaborate at a high level with peers.




  • Must be considered an expert in service
    operations and have prior experience with district operations.  Must be a recognized individual with
    management and collaborative skills necessary to work with all facets within
    district operations
  • Has required licenses and is fully
    competent in service operations in the locations and areas they are
    responsible for.
  • Requires extensive time management
    ability to meet multiple job deadlines
  • Ability to plan, problem solve and
    provide innovative solutions 
  • Must be proficient in SAP or
    possess the ability to be able to work effectively and independently in
    SAP as well as be a point person for his or her staff


and Responsibilities:


  • Accountable
    for Service Technician performance as it relates to customer
    interaction/service, safety and productivity.

  • Reviews
    performance reports daily to ensure that Service Technicians are meeting the
    benchmarks set forth by the District Manager and Area Director.

  • Effectively utilizes available
    resources to ramp up and ramp down as business needs dictate and responds
    accordingly when resource constraints arise

  • Works
    with the District Manager and Customer Service Manager to ensure that CRRs are
    scheduling installation and service work in accordance with the service

  • Oversees
    the customer interaction to ensure that customer expectations for service and
    delivery of that service are managed appropriately.

  • Monitors
    financial performance of the service team by reviewing TVRS and SSOs to ensure
    work is completed in a timely manner and billed accurately.

  • Perform
    site inspections by visiting customer sites before and after installations to
    ensure compliance with safety codes and Company policy.

  • Reviews
    the Service Technician's Vehicle Report (TVRs), Daily Vehicle Inspection
    Report, Sales Service Orders (SSOs), Supply & Lease Agreements and OOG/Red
    Tags to ensure paperwork is completed accurately.

  • Supervise
    cylinder and tank refurbishing in order to prepare a tank needs list.

  • Ensures
    compliance with safety codes and policies including the servicing and repair of
    company vehicles, employees wearing proper PPE and delivering propane at
    customer locations following Company procedures which are safe and in
    compliance with state and federal regulations.

  • Participates
    in ride alongs with Service Technicians to evaluate technicians for safety,
    customer service delivery and efficiency.

  • Ensures
    that new hire paperwork (both DOT and HR packets) and employee training is
    completed as required.

  • Ensures
    a professional appearance of AmeriGas equipment and personnel to our customers.

  • Support
    the PFI process by ensuring PFI policy compliance and prioritizing PFI repairs.

  • Ensures
    that all vehicle licensing, registrations and permits are kept current and that
    vehicle and cargo tank inspections are performed as required.

  • Performs
    related duties on an assigned or as needed basis.

  • Sets
    the example of excellence for employees to emulate.

  • Develops
    surveys/benchmarks to determine how effective the customer service is perceived.


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