Customer Account Manager - 12064 - Driver Job List

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Company Name Aaron's Sales and Lease
Location Petersburg, Virginia
Date Posted May 9, 2018
Category Non-Driving Jobs
Job Type Transportation Support


Brand: HomeSmart
Req# CH101D5

Description: HomeSmart, a division of Aaron’s Inc. began in 2011 by building on the success of Aaron’s Inc. sales and lease ownership model.  HomeSmart offers our satisfied customers sensible and affordable payment options for everyone. Personally and professionally, we hold ourselves to high standards and an unwavering commitment to do what’s right; treating every individual with respect, compassion and integrity. We are highly invested in the communities we serve through our community outreach programs, donating time, products and services locally and nationally.
Aaron’s Inc. has a long legacy as an industry leader, with continued growth regardless of the economy. In business since 1955, we have grown to over 2,000 stores across North America built on a foundation of excellence, customer focus, quality products and services.

As a potential HomeSmart Associate, you’ll share our purpose and passion for making a real difference in the lives of others and the rewards that come from creating strong personal connections for life. You’ll be a contributing team member in an environment that embraces challenge and has a strong drive to achieve. We like to set the bar high, roll up our sleeves and work together to out-perform the competition. HomeSmart is about opportunities, and several of our associates have elevated their careers after joining our team and driving business success. You’ll have an opportunity to work in an environment which prides itself on recognizing and rewarding top performers. With HomeSmart, you’re a part of a great company that’s actively working to make people’s lives better. If you want to make a difference, come join us!

At HomeSmart, relationships with our customers are about FIRST names. Our goal is to bring our customers one step closer to ownership. As a Delivery Driver, you’ll serve as HomeSmart’s ambassador, upholding our commitment to excellence by working directly with our customers in a professional manner while delivering top quality products and services. You will receive expert training on all the latest model products from electronics to furniture to appliances. Additional responsibilities include merchandise handling, such as: loading, securing, delivering, set up, troubleshooting and demonstrating. Reviewing lease agreements with the customer is occasionally required. As a HomeSmart’s Delivery Driver, the difference is personal and your ability to build strong relationships with customers is critical to our success. Connect with HomeSmart today and see what we have to offer!

Job Duties
Manage the Collections Process
Act as a customer counselor by discussing benefits of timely lease agreement renewal payments
Monitor and recommend payment frequency changes to the General Manager
Confirm customer identification, collect money and obtain customers’ signature on lease agreements
Contact customers who have not renewed their lease agreement(s)
Monitor the accuracy of customer classifications according to customer payment history and habits

Customer Care and Service
Maintain customer contact over the phone and through field visits
Update customer information to maintain accuracy

Achieve Monthly Account Goals
Help set and achieve renewal goals

Other Duties
Facilitate non-renewal returns when needed
Clean and certify merchandise in the Quality Assurance Center for all returned items
Review and close lease agreements with customers

Position Requirements
Routine lifting, loading, and “dollying” heavy merchandise of 50 pounds or more
Demonstrate good communication and interpersonal relationship skills, including exemplary telephone etiquette Exhibit outstanding organizational skills
Maintain professional appearance
Maintain solid, safe driving skills and the ability to legally drive a Company Truck
Other tasks as assigned by the General Manager

As a Customer Account Manager at HomeSmart, you will have access to a comprehensive benefits package that includes:

Paid time off including vacation days, sick days and holidays
Bonus & commission opportunities
Five day work week, Sundays off!
Medical, dental & vision insurance
401(k) plan
Life insurance
Disability benefits

All Customer Account Managers must have a satisfactory MVR (driving record), D.O.T. physical/certification in states that require it, a valid Driver’s and comply with the HomeSmart Driver Qualification Policy. All CAMs will undergo a drug screen and criminal background investigation prior to beginning employment. A job performance reference check is also required.

HomeSmart is an Equal Opportunity Employer


Primary Location: 4300 WESTGATE DR

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