Automotive Service / Parts Manager - Ford Customer Service Writer - 12944 - Driver Job List

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Company Name Butte Subaru
Location Butte, Montana
Date Posted May 9, 2018
Category Non-Driving Jobs
Job Type Transportation Support

Description

AUTOMOTIVE SERVICE MANAGER / AUTOMOTIVE SERVICE WRITER – STRONG PAY PLAN- ROOM FOR ADVANCEMENT!


Isn’t it time you took your automotive service advisor career further?

Job Description:
  • Ford Automotive Service Managers / Service Writers greet customers and assist them with any inquiries they may have
  • Automotive Service Advisors / Service Writers perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
  • Consult with customer on applicable service specials.
  • Ford Service Managers prioritize required services, and be prepared to provide options upon request.
  • Service Managers manage and Hire technicians and service advisors
  • Automotive Service Managers interview and make new hires
  • Document declines for services and ask for follow-up on future service considerations
  • Keep customer informed on completion times, service expenses, and possible changes.
  • Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Spend quality time building relationship with the customer. 
  • Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

Join our winning automotive service team – apply today!

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