Automotive Service Advisor / Ford Customer Service Writer / Auto Sales - 36593 - Driver Job List

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Company Name Ted Britt Automotive Group
Location Washington, District Of Columbia
Date Posted June 24, 2018
Category Local Driver Jobs
Job Type Company Driver

Description

AUTOMOTIVE SERVICE ADVISOR / AUTOMOTIVE SERVICE WRITER 

Ted Britt Automotive Group!  "Family Owned Since 1959"


Isn’t it time you took your automotive service advisor career further?

Job Description

  • Ford Automotive Service Advisors / Service Writers greet customers and assist them with any inquiries they may have
  • Automotive Service Advisors / Service Writers perform vehicle walk around and documentation of customer concerns to enable the Technician to properly diagnose and service the vehicle.
  • Consult with customer on applicable service specials.
  • Ford Service Advisors prioritize required services, and be prepared to provide options upon request.
  • Document declines for services and ask for follow-up on future service considerations
  • Keep customer informed on completion times, service expenses, and possible changes.
  • Service Advisors remain involved with delivery of vehicle to customer upon completion to assure all customer concerns can be addressed.
  • Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
  • Spend quality time building relationship with the customer. 
  • Know the product well enough to answer characteristic and operational questions regarding the customer’s vehicle.

Join our winning automotive service team – apply today!

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