Automotive Service Advisor / Customer Service Writer / Auto Sales - 14954 - Driver Job List

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Company Name Group 1 Automotive
Location Manchester, New Hampshire
Date Posted February 11, 2018
Category Local Driver Jobs
Job Type Company Driver

Description

Ira Subaru is part of fast growing Group 1 Automotive, a leader in automotive retail and we are looking to add qualified Service Advisor to our team.  Group 1 is a Fortune 500 company that offers a team environment, great benefits and ongoing training and support for its associates.  If you’ve got the horsepower to join a fast paced environment and hit our high standards – apply today! 

 

Group 1 owns and operates about 150 automotive dealerships, representing over 30 brands with 190 plus franchises and over 35 collision centers in the United States and in the United Kingdom.  The Company sells new and used cars and light trucks; arranges financing, vehicle service and insurance contracts; provides maintenance and repair services; and sells replacement parts.

 

Responsibilities (include but are not limited to):

 

  • Automotive Service Advisors / Service Writers meet and greet service customers promptly in a professional and courteous manner.
  • Automotive Service Advisors / Service Writers listen to customer’s reasons for bringing in their vehicle to the service department.
  • Automotive Service Advisors / Service Writers inspect vehicle and refer to service history to accurately identify and verify customer’s service needs.
  • Automotive Service Advisors / Service Writers promote the sales of appropriate services, parts, and accessories by thoroughly understanding the product and associated service requirements. 
  • Provide accurate cost and time of completion estimates for the services recommended, communicate and get proper authorization from customers.
  • Check on progress of services to vehicles throughout the day and contact customer to communicate and receive approval regarding any changes in the cost-estimate, promised time of delivery or recommended services.
  • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines.
  • Confirm service appointments by telephone the day before the customer is scheduled to arrive and conduct post-repair follow up.
  • Inspect vehicles prior to each customer delivery to ensure vehicles services and/or repairs are performed correctly and communicate the results with the customer.
  • Meet requirements of the state and federal law for automobile repair and consumer protection.
  • Demonstrates behaviors consistent with the Company’s Values in all interactions with customers, co-workers and vendors.

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